Refund policy

We want you to love your order. If something isn't right, we'll help.

14-day returns

You can return most items within 14 days of delivery for a refund.

• Items must be unused, in their original condition and packaging where possible.
• Please email us before sending anything back at hello@shopcozynest.co.uk with your order number. We'll reply with the return address and instructions. Parcels sent without contacting us first may not reach the right place.
• For change-of-mind returns, return shipping is paid by the customer. We recommend a tracked service, as we can't refund items that never reach us.
• Once we receive the item, we refund the full item price to your original payment method within 5 business days.

Damaged, defective or wrong items

If your item arrives damaged or faulty, or isn't what you ordered, email us within 30 days of delivery with your order number and a photo or short video of the problem.

We will send a free replacement or give you a full refund. You pay nothing, and in most cases you won't need to send the item back. We review every claim individually and may ask for more information.

Items we can't accept back

For hygiene reasons, we can't accept returns of items that have been used or washed, unless they are faulty. Gift cards and sale items marked "final sale" are also non-returnable.

Cancellations

You can cancel an order free of charge before it ships. Email us as soon as possible. Once an order has shipped, please follow the return steps above.

Refund timing

Refunds go back to your original payment method. Depending on your bank, they can take 3–10 business days to appear.

Contact

hello@shopcozynest.co.uk. Please include your order number.

CozyNest is a trading name of COZYNEST GLOBAL LIMITED, registered in England and Wales (company number 17421280), 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. This is our registered office, not a returns address. Please don't send returns there.