Shipping policy

Free standard shipping on every order to the United States.

Where we ship

We currently ship to addresses in the 50 United States. We do not ship outside the US at this time.

If your address is a P.O. box, APO/FPO/DPO military address or a U.S. territory, we will contact you before dispatch to confirm delivery options. If we cannot deliver, we will cancel the order and refund you in full.

Processing time

Orders are usually prepared and handed to the carrier within 1–3 business days (Monday to Friday, excluding US federal holidays).

Delivery time

Most orders ship from fulfillment centers inside the United States and arrive 3–7 business days after dispatch.

Some items are sent from our international fulfillment partner. When that is the case, the product page says so and shows the longer delivery estimate before you buy.

During busy periods, such as Black Friday and the run-up to Christmas, deliveries can take a little longer. If you are buying a gift, we recommend ordering early.

Tracking

When your order ships, you will get an email with a tracking number. Every order is tracked from dispatch to your door.

Customs and duties

Orders shipped from inside the US have no import duties or customs charges for you. For any item we ship from abroad, any applicable duties are included in the price you pay at checkout. You will not be asked to pay extra on delivery.

Delayed, lost or damaged parcels

If your tracking has not updated for 7 days, or your order has not arrived within 15 business days of dispatch, email us at hello@shopcozynest.co.uk with your order number. We will investigate with the carrier and send a replacement or a full refund.

If your parcel arrives damaged, please send us a photo within 30 days of delivery, and we will make it right at no cost to you.